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Support employee (32 - 40 hrs/week)

Eindhoven, Noord-Brabant, NetherlandsCommunicatie & support

Job description

Are you customer-oriented and keen to work for a fast-growing internet company? We're looking for you! As an English support employee at JouwWeb, your job is to assist our (potential) customers via email and social media, so that they can build a website or webshop they can be proud of. Working alongside colleagues from various disciplines, you'll also be given various other responsibilities.


For this, you will get out of bed every day:

We're happy to welcome you to a young and passionate team of about 35 professionals. Besides working at least 32 hours per week, you'll receive a competitive salary and enjoy a relaxed and informal work environment. You and your colleagues will work together to support small business owners in building their online presence using our platform.


What is it like to work for us?

We're an energetic, and close-knit team, and there are now 35 of us. We work together as a team, with a lot of inter-departmental communication. We offer you an environment where you can work on your tasks at your own pace: no phone calls, push notifications, unnecessary meetings, or micro-managing. We do work from home but also enjoy working together in the office regularly and we love to see each other during (voluntary) Friday afternoon drinks and company events.


On a daily basis, what are you working on?

Next to providing a solid technical support service, we also focus on giving our customers the best possible assistance and advice. This is greatly appreciated by our customers, as evidenced by our Trustpilot reviews. You'll be responsible for handling the questions and comments that come in via email on a daily basis.

You'll be writing help articles or creating explanation videos for commonly-asked questions. You'll also keep track of improvements proposed by customers, and report these so we can further improve our service with your input. You'll be given a lot of freedom and your input will be important to our continued success. Staying in regular contact with colleagues on your team and others, you'll also participate in meetings where we work together to look for opportunities for improvement.

This is JouwWeb:

With JouwWeb, small business owners and hobbyists can easily create a professional website themselves. Hiring a web designer is not necessary. Our tool and support are now available in 6 languages: English, Dutch, German, French, Spanish and Italian. Over 160,000 small business owners worldwide already pay for the Pro plan of our service and are enthusiastic about it. By 2026, we aim to successfully help 250,000 small business owners become visible online with their own website, which they can be proud of.

JouwWeb is located at Strijp-S in Eindhoven. Together we try to help as many entrepreneurs as possible. We have doubled in customer numbers every year for the past three years and for the past four years we have been in the Deloitte Fast 50, the list of the 50 fastest-growing technology companies in the Netherlands! Despite our growth, we try to keep our team relatively small and individually make as much impact as possible.

Job requirements

  • Completed education at a higher professional level (HBO)
  • Excellent written and spoken command of the English language
  • Customer-oriented, patient, and motivated
  • Minimum of 32 hours per week
  • Preferable: 1 to 2 years of customer contact experience
  • Preferable: affinity with online services and websites
  • Pre: good knowledge of Dutch, French, German, Spanish or Italian (in writing)

Why you’ll love this job

  • You are being rewarded with a good salary
  • Pension and bonus scheme
  • Possibility to work from home
  • Great company events
  • Fresh fruit & snacks in the office
  • Personal development opportunities with a budget of 5% of your annual salary

Will you be our new colleague?

Are you the support employee we are looking for and available for at least 32 hours a week? Apply now! Do you have any questions about this vacancy? Then contact Kelly, team lead of the communication team, at kelly@jouwweb.nl.


Acquisition is not appreciated.

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