🇮🇹 Italian Communication & Customer Support Assistant (24-32 hours)

Are you a great communicator who puts the customer first? Then we are looking for you! As our Italian Communication & Support Assistant at Webador, your role will be to inform, guide and encourage our (potential) customers to use our services via email and social media. We want to empower every customer to build a website or webshop they can be proud of. You will be working together with people from different disciplines and backgrounds, and you will proactively contribute with initiatives to improve the experience for Italian-speaking users and to stimulate our growth in Italy.

A bit about us

Webador is a fast-growing Dutch internet company based in Strijp-S, Eindhoven. Our young and ambitious team has developed an online tool that empowers anyone to create their own professional website or webshop - no web designer necessary. With more than 100,000 enthusiastic customers already subscribed to our professional service, our goal is to help 250,000 entrepreneurs create an online presence they can be proud of by 2026. We're truly a technology-driven company. That's part of the reason we've featured in the Deloitte Fast 50, a list of the 50 fastest growing tech companies in the Netherlands, for the past 4 years! Despite our growth, we try to keep our team relatively small and make as much impact as possible individually.

Our team is working partly from home and partly in the office. You will also be able to find a balance that works well for yourself!

What’s it like to work at Webador?

Our 30 employees work together as one team, and we have a flat organizational structure. We offer everyone a peaceful working environment, where you can focus on challenging projects - no unnecessary meetings, push notifications, deadlines, or micromanaging and no ringing phone. We’re not in a hurry; we’re focused on delivering quality. We believe that 8 hours a day is more than enough to make a difference. 

• You are fluent in Italian (native level)
• You have a professional level of English
• You have at least 1 year of experience in a support/communication role or a related field (a related degree is a plus)
• You are a great communicator (written and verbally)
• You have the ability to listen to customers and proactively suggest improvements for the Italian market
• You have an affinity with the internet and with computers
• You are a team player

Your tasks

• Help small business owners with creating their website via email and social media (in English and Italian)

• Identify opportunities to improve our product and the customer experience

• Assist with (online) marketing tasks for the Italian market

• Help translating and help contribute to our localized content on www.webador.it