Customer support employee

Are you customer-oriented and keen to work for a fast-growing internet company? We're looking for you! As an customer support employee at JouwWeb, your job is to assist our (potential) customers via email and social media, so that they can build a website or webshop they can be proud of. Working alongside colleagues from various disciplines, you'll also be given various other responsibilities.

Why you’ll love this job

• You make a big impact by helping many customers every day
• You will be warmly welcomed in a modern company and by a team full of enthusiastic colleagues
• You are being rewarded with a good salary (2600-3100 per month), pension (paid by JouwWeb) and a bonus scheme
• Hybrid working: Alternate working from our modern office on Strijp-S Eindhoven, to working from home
• Great company events
• Fresh fruit & snacks in the office
• Personal development opportunities with a budget of 5% of your annual salary
• JouwWeb is a fast-growing organization (scale-up) that has won the Deloitte Fast 50 award for fastest-growing technology companies for 6 years in a row: a unique achievement! You grow with our company. This way you can be sure that your work will look very different in 1 or 2 years and that you have learned a lot in the meantime.

What is it like to work for us?

We're an energetic, and close-knit team, and there are now 40 of us. We work together as a team, with a lot of inter-departmental communication. We offer you an environment where you can work on your tasks at your own pace: no phone calls, push notifications, unnecessary meetings, or micro-managing. We do work from home but also enjoy working together in the office regularly and we love to see each other during (voluntary) Friday afternoon drinks and company events.

On a daily basis, what are you working on?

We have built a website builder that is used by over 200.000 paying customers worldwide. As customer support employee (digital) you are part of the Customer Success team and together you focus on giving our customers the best possible assistance and advice. This is greatly appreciated by our customers, as evidenced by our Trustpilot reviews (JouwWeb & Webador). You'll be responsible for handling the questions and comments that come in via email on a daily basis. With that you'll be writing help articles or creating explanation videos for commonly-asked questions. You'll also keep track of improvements proposed by customers, and report these so we can further improve our service with your input. You'll be given a lot of freedom and your input will be important to our continued success. Staying in regular contact with colleagues on your team and others, you'll also participate in meetings where we work together to look for opportunities for improvement.

This is JouwWeb:

With JouwWeb, small business owners can easily create a professional website they can be proud of. New AI features in our tool make starting a website truly child's play! Our tool and support are now available in 6 languages: English, Dutch, German, French, Spanish and Italian. Over 200,000 small business owners worldwide already pay for the Pro plan of our service and are enthusiastic about it. In 2025, we aim to successfully help 250,000 small business owners become visible online with their own website, which they can be proud of.

• Completed education at a higher professional level (HBO)
• Excellent written and spoken command of the English and Dutch language
• Preferably good knowledge of one or more other languages we are active in: French, German, Spanish or Italian (in writing)
• Customer-oriented, patient, and motivated
  
• Minimum of 32 hours per week
• Preferable: 1 to 2 years of customer contact experience
• Preferable: affinity with online services and websites

Will you be our new colleague?

Are you the customer support employee (digital) we are looking for and available for at least 32 hours a week? Apply now! Do you have any questions about this vacancy? Then contact Kelly, team lead of the Customer Success team, at kelly@jouwweb.nl.

Acquisition is not appreciated.